Ms. Ellen, a family child care provider, prepares
lunch for Madison, 9 months, while Madison plays
with Mr. Giraffe, her favorite toy. Madison babbles
joyfully as she pushes Mr. Giraffe around the empty
tray of her high chair. Suddenly Madison shrieks. Mr.
Giraffe has tumbled to the floor. Madison furrows her
brow as she strains to reach for Mr. Giraffe. Ms. Ellen
is removing warm food from the microwave and
cannot get to Madison immediately, but she matches
Madison’s tone of voice and says, “Oh, no! I hear you
are frustrated! I will be right there.”