• To attend to any problems encountered in software and hardware by all departments and to keep a register of such incidents and the manner in which they have been solved.
• To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.
• To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup tapes.
• To assist any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs.
• To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.
• To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup