Hi Akkaradet,
Thank you for provided information.
As your confirmation that you’re using BSM 9.01, I just want to let you know that this product is no longer of support, you can check the following link, regarding to this matter:
http://support.openview.hp.com/encore/bsm-9_0x.jsp
Please be aware that, in case of being necessary to add more resources to the resolution of the case, it won’t be possible on this version.
Therefore, we highly recommend you to upgrade your BSM to version 9.2x for better support.
Hi Akkaradet,Thank you for provided information.As your confirmation that you’re using BSM 9.01, I just want to let you know that this product is no longer of support, you can check the following link, regarding to this matter:http://support.openview.hp.com/encore/bsm-9_0x.jspPlease be aware that, in case of being necessary to add more resources to the resolution of the case, it won’t be possible on this version. Therefore, we highly recommend you to upgrade your BSM to version 9.2x for better support.
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