Furthermore, they found it difficult to be patient and listen carefully when they were stressed for time. "It is very difficult for patients to change their lifestyles. I have to tell them the same thing all the time, mostly without any result. This makes me feel powerless." (N3) "I like to see the patients pleased to come back, so I want to have a good relationship with them. Sometimes I am too soft. This is wrong because I have to help patients change their lifestyles." (N 3)