In telephone triage, the diagnosis is expressed as a measure
of urgency. Is the problem emergent (immediately life,
limb, or vision threatening), urgent (potentially life, limb, or
vision threatening), or routine or non-urgent? Diagnosis also
involves determining the patient’s need for nursing care such
as support, guidance, reassurance, education, coaching, and
other nursing care that would facilitate the patient’s ability to
seek care or adequately care
for him/herself or a loved one.