Services provided by Thai Airways International excellence recognizes the importance at this point until accepted by passengers that the excellence of the service provider, which other airlines have neglected this point, but today, many airlines have begun to give priority to more services. Thai Airways gave less attention to new developments compared to its rival carriers, who have adopted innovative concepts to develop and extend the management control. Rival carriers have much developed in providing good service leaving Thai Airways behind. One official of Thai Airways said that it appears that during this time Thailand carriers were unable to improve themselves good enough. He further said that the issues affect all airlines, such as poor teamwork and the problem on politics.