Fair
A yellow exclamation point this column means that your performance does not currently meet Amazon's target for this metric. You should take steps immediately to improve your performance in this area. Performance at this level will not generally result in the suspension of your selling account, provided you are actively working to improve your customers' satisfaction.
Poor
A red "X" in this column means your performance does not meet Amazon's target for this metric and continued performance at this level may result in suspension or removal of your selling privileges.