In response to these pressures, we see banks focusing on
three areas:
• Strengthening risk management. Credit risk management
is central not only to managing volatility, but also to
growing business. With many emerging markets lacking
credit bureau coverage, banks are looking at new ways to
assess and manage credit risk. They are also focused on
improving risk management more generally across their
business — for example, through improving governance to
reassure investors.
• Improving capital and business efficiency. As demand for
credit grows, banks are looking for the most effective way
to deploy their balance sheets. Banks that can better target
lending will be able to maintain higher interest margins. But
to avoid losing customers, they also need to find alternative
methods to finance those they don’t lend to.
As banks invest in growth, they are seeking new ways to
improve the efficiency of their cost base and widen their
operating jaws. Banks are looking for new, low-cost ways to
reach customers in these markets.
• Winning profitable customers. The growth of the emerging
markets offers huge scope for banks to expand their
business. But new entrants mean that competition over a
small segment of profitable customers is incredibly intense.
Banks are looking at ways to profitably serve customers that
were hitherto considered unattractive.
In response to these pressures, we see banks focusing on
three areas:
• Strengthening risk management. Credit risk management
is central not only to managing volatility, but also to
growing business. With many emerging markets lacking
credit bureau coverage, banks are looking at new ways to
assess and manage credit risk. They are also focused on
improving risk management more generally across their
business — for example, through improving governance to
reassure investors.
• Improving capital and business efficiency. As demand for
credit grows, banks are looking for the most effective way
to deploy their balance sheets. Banks that can better target
lending will be able to maintain higher interest margins. But
to avoid losing customers, they also need to find alternative
methods to finance those they don’t lend to.
As banks invest in growth, they are seeking new ways to
improve the efficiency of their cost base and widen their
operating jaws. Banks are looking for new, low-cost ways to
reach customers in these markets.
• Winning profitable customers. The growth of the emerging
markets offers huge scope for banks to expand their
business. But new entrants mean that competition over a
small segment of profitable customers is incredibly intense.
Banks are looking at ways to profitably serve customers that
were hitherto considered unattractive.
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