For example, delays, most inspections, and many movements usually represent
non-value-added activities. The accounting firm was able to use quality improvement
methods and the DMAIC approach successfully in their Form 1040 process, reducing the tax
document preparation cycle time (and work content) by about 25%, and reducing the cycle
time for preparing the client bill from over 60 days to zero (that’s right, zero!). The client’s
bill is now included with his or her tax return.