You are a sales manager of a highly successful firm that produces bricks for home and office builder.The territory's top seller Steve Masters,is leaving for a month on a ski trip to New mexico for a well-deserved vacation. You know that for the past three weeks Steve has worked relentlessly with one particular home builder,Tracey Gibson, in an attempt to sell bricks for a $500,000 home.Such a sale would have netted steve a healthy $2,000 commission. Despite Steve's successful closing of more than 40 sales last month (beating your company's top sales record yet again), he was never able to close this particular sale even after meeting and negotiating with Gibson several times, who kept insisting on a "better deal.Yesterday,Steve left on his vacation.Early this morning , one of your newest hires.Brian Luttrell,received a call from Gibson wanting to purchase the brick the price Steve had negotiated before his departure. Since Steve is staying in a remote mountain cabin with no phone,Brian was forced to handle the one hour's worth of. paperwork in order to finalize the sale.