Principles of TQM
1. Be Customer focused
Whatever you do for quality improvement, remember that ONLY customers
determine the level of quality, whatever you do to foster quality improvement,
training employees, integrating quality into processes management, ONLY
customers determine whether your effort were worthwhile.
2. Insure Total Employee Involvement
This done after you remove fear from work place, then empower employee you
provide the proper environment.
3. Process Centered
Fundamental part of TQM is to focus on Process thinking.
4. Integrated system
All employee must know business mission and vision, must monitor the process
an integrated business system may be modeled by MBNQA or ISO 9000.
5. Strategic and systematic approach
Strategic plan must integrate quality as core component.
6. Continual Improvement
Using analytical and creative thinking in finding ways to become more effective.
7. Fact Based Decision Making
Decision making must be ONLY on data, not personal thinking or situational.
8. Communication
Communication strategy, method and timeliness must be well defined.