- Control in the day-to-day operation of the hotel front office.
- Supervise the operational activities of the hotel reception within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
- Train and develop reception.
- Prepare staffing schedules time for reception.
- Take personal responsibility for correcting customer service problems.
- Planning about marketing plan and organizing promotion for agency online.
- Coordinate to reservation team. Prepare important documents and communicating relevant information for marketing plan.