The final pattern identified within this theme was non-caring was expressed as being judgmental, non-responsive or non-interactive. Universal non-caring behaviors were described as “Being rude. Not doing what they’re supposed to just not talking,” “if they come in and leave something and (then leave),that’s bad,” and “…(they) don’t say anything, don’t smile.” Additional care bias and the need for self-awareness by saying, “…you’re going to look at them and your first judgment is going to be Oh gosh What a winner here And I think the hardest part is getting past that”