Dear P’Lek,
Thank you. I’m not sure if Geis or DSV is bringing the Spare parts from the Frankfurt airport to the Warehouse. I think it is also DSV.
Anyway, I haven’t provided the information for customs clearance by Geis. My information is coming from the CSML Scorecard. I only found, that we start to return it on 14th December, and I could see, that all of the 33 Spare parts arrived on 5th January in the CSML Warehouse. That is just a too long time. 1 week travel time is already a lot and more than normal, but 3 weeks is destroying our return cycle time performance!
Concerning the complaint.
That is really great, that you do check and request already by yourself! I really appreciate this behavior!
Thank you very much for the good cooperation.