The Casey Comprehensive Care Center for Veterans (C4
V)
is an innovative, collaborative center for Veterans living in or
visiting the U.S. Virgin Islands (VI). C4
V was stood up (opened)
in 2010 as the first U.S. Department of Veterans Affairs (VA)
facility under a single directorship that provides services from
all three Administrations within the VA: the Veterans Benefits
Administration (VBA), the National Cemetery Administration
(NCA), and the Veterans Health Administration (VHA). This
integrated-services concept was piloted based on the desire to
provide more comprehensive, effective, and efficient care to
Veterans in geographic areas that are not sufficiently populated to
justify separate services from all three Administrations.
Since two of the three primary C4
V offerings fall under the Baldrige
Excellence Framework (Business/Nonprofit), this application
will address those criteria, while responding to the health care
version as appropriate. Background colors on tables and in text
show Administration-specific information: VBA (green), NCA
(orange), and VHA (purple).