The shipper already confirmed with FEDEX USA 2 DAYS AGO and you were advised of this!!!!!
Here is a direct quote from the shipper who is CCed on the mail – they already approve to bill them for the taxes and shipping fees. What more can you possibly want?
I realize this may be a result of poor communication on your side, but we have NEVER encountered this problem before; we have done everything you have asked of us FEDEX and you are still preventing us from accessing OUR products as a result of YOUR policy, even though we told you and forwarded the emails to you that FEDEX USA has already been told that duty etc will be passed onto the shipper.
If you cannot understand what we require, please call me immediately to discuss: 084 138 4555. I struggle to understand what the hold up is now. Otherwise, recommend another course of action.