In the early 1990s, when engaging in a purchase, customers had only one channel available: the physical shop. After the introduction of the internet and the emergence of successful ecommerce companies like e-bay and amazon, using only a physical store to sell products is a phenomenon from the past. Currently, customers can engage in a purchase in a large variety of ways. Multichannel Retailing is a term used for retailers that use multiple channels to sell products. However, with multichannel retailing the integration between these channels is lacking.
The new standard in retail is omni-channel. Omni-channel retailing is more than only adding additional sales channels. It is about creating an integrated customer experience via a combination of both physical and digital channels. To enable this popular strategy, an integrated supply chain is required.
In the early 1990s, when engaging in a purchase, customers had only one channel available: the physical shop. After the introduction of the internet and the emergence of successful ecommerce companies like e-bay and amazon, using only a physical store to sell products is a phenomenon from the past. Currently, customers can engage in a purchase in a large variety of ways. Multichannel Retailing is a term used for retailers that use multiple channels to sell products. However, with multichannel retailing the integration between these channels is lacking.The new standard in retail is omni-channel. Omni-channel retailing is more than only adding additional sales channels. It is about creating an integrated customer experience via a combination of both physical and digital channels. To enable this popular strategy, an integrated supply chain is required.
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