Next generation enterprise applications
•Enterprise solutions / suites:
•Replacing stand-alone enterprise, CRM, SCM systems
•Make these applications more flexible, Web-enabled, integrated with other systems
•Open-source and on-demand applications
•SaaS, Salesforce.com
•Service platform: Integrates multiple applications to deliver a seamless experience for all parties
•Order-to-cash process
•Portals:
•Increasingly, new services delivered through portals