I suppose nobody is bothered about taking & working on the feedback that i had shared on 20-May via email. Assuming this as I have not received any response to my complaint. WOW this gives a picture to customers on how a Brand Name in food industry looks at us.
This is for your outlet at Embassy Golf Links. I had ordered for the Achari Chicken Tikka which turned out to be bland & had just no taste. I am a regular customer of Kaati Zone & know the taste of food. When i gave feedback to the 2 Vendors at the store they behaved rudely. One they stated this is how it is sent to us & we only reheat & give the food which was shocking 2ndly they took the roll back & refused to give me another roll. My money was returned but i did not expect food being denied to the customer. This is the 1st time i have experienced such POOR unethical service as a Human Being. Extremely disappointing service. Never will i be able to visit any of the Kaati Zone stores even though i love your food. Pathetic, pathetic service. Extremely low and unruly response.