Other customers we prepared 1000 kgs per pallet due to they do not have pallet collapse while transit issue but Excel have complaint this issue which we do the same standard procedure for all customer so we want to stop this complaint from Excel Malaysia shipment which we could not prove what happens for Excel during transit which we did not know from shipping agent comment then we want secure for their shipment. If you want to send 20 mt in this shipment we can serve but we cannot accept the complaint. Please understand us we know this DKP product characteristic so we want to stop the complaint first.