Furthermore, these language trainings help to develop a positive professional attitude which will be able to contribute to a positive impact on team work and in better service to the clients. Dave Ozageer, director of Pearle Beach Resort & Spa, said that it is essential for the staff to be trained to communicate with Chinese guests with mandarin. By understanding Chinese guests' demands and express their emotions directly, the staff will be able to better serve the guest. The president of the Chinese Business Chamber, James Ho Fon further points out that it is necessary that hotels provide tour guides who speak mandarin in order to attract more Chinese tourists.