• Demonstrates energy and commitment, even in the face of significant challenges
• Shows commitment to colleagues and is actively engaged in organization “life”
• Faces changes and challenges with resilience and a positive attitude
• Takes personal responsibility to resolve issues and provide effective solutions
• Commits to professional growth and development
• Coaches and provides guidance to others
• Committed to growth, welcoming and using coaching and feedback
• Looks for and addresses the impact of process, policies, practices, actions and decisions on customers
• Routinely plans for successful results, includes taking preventative action
• Intensely focuses on achieving quality results