The arising problems and its solutions are:
a. Most of the Housekeeping staff cannot speak other languages than
English. The solution is hotel management holds the Foreign
Language's Training Program for its employee.
b. Most of the Housekeeping staff cannot speak English fluently. The
solution is hotel management holds English Training Program
regularly.
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c. Housekeeping staffs, especially room attendants have to work in
limited time. The solution is hotel management gives training,
briefing, and upgrading for its employee.
d. The numbers of the Housekeeping staffs are limited. The solution
is adding more staffs, increasing the staff’s quality and preventing
the taking of the staffs from other departments without
replacements.
e. Many staffs work out of procedure. The solution is the Human
Resources Department holds the upgrading program for the hotel
staffs.
f. Lack of amenities number from the Supplier. The solution is Order
Taker have to control the amenities stock regularly.