Brand recognition and recall
What if the manager is not sure if the purchase decision is driven by recognition or recall ? Or what if in some situation recognition drives purchase and sometimes recall drives purchase? If someone goes to the shop for a bottle of gin, they are likely to ‘recognize’ the brand they want and purchase it. But if they are in restaurant and ark for a gin and tonic, what if the waitress asks what brand of gin they would like ? It would be necessary to recall the desired brand from memory. When someone is not sure, or if both types of decision-making situations are likely, the brand’s advertising must take both recognition and recall brand awareness communication objectives into account. This means that a clear indication of the package as it will be seen at the point of purchase must be present, as well as a strong need – brand link established.