The Internet is Only an Extra Tool
Some intermediaries still satisfy with being same intermediaries they have been.
Although tourists tend to search for information over the Internet, they are still satisfied with personal services from travel agents.
Interactions with human and many intermediaries managing information are needed.
Business tourists still need helps from experts.
But another group of tourists will have a clearer role in the future are the tourists who use the Internet, tend to buy products and services online, and those who have had experiences from repetitive traveling.