Let me join here. It is not acceptable that you take such long time for picking and packing these small orders.
I know that you have a bigger order for South Korea but besides that it is only small orders. Our contract states that within one week from you receive the Pick Asia you shall be ready to ship it out. Pick Asia sent from Kathrine 29th October should be ready latest 5th November. Today is 7th November and now you write that the shipment will be ready only next week. This is not acceptable and a breach of contract.
I expect that you complete all current Pick Asia (except for South Korea) by Monday 10th November and confirm back to Kathrine.
I am looking forward to hearing from you what you intend to do with this big problem.