Hello 168 Store,
This is Taira with Fulfillment by Amazon and I will be assisting you today.
I understand you are concerned with order 112-6022642-3145840 as the buyer has requested a return outside of the normal 30 day return policy. I also understand you are wanting to do what is right for the buyer but still have to keep your business in mind with the amount of refund you provide. In this case, as a goodwill gesture, I have requested a reimbursement of one months professional selling plan fees, which amounts to $39.99. This reimbursement will appear as "Subscription Fee Adjustment" and is currently showing in your Payments Report, found in the link below:
https://sellercentral.amazon.com/gp/payments-account/view-transactions.html/ref=ag_pymtvtrans_cont_payments
With this reimbursement, you are able to refund the buyer in full to keep him satisfied and you will not have to worry about negative feedback or an A-to-Z Claim. In regards to having the buyer return the item, that will be a business decision left up to you.
As I believe I have addressed and solved your concerns for this inquiry, I will be resolving this case.
It has been a pleasure serving you. Below, you will have the opportunity to complete a survey based on the assistance I have provided for this case. You will also have the opportunity to provide a comment regarding the service provided. We sincerely appreciate your time in doing this.
Please let us know how we did.
Hello 168 Store, This is Taira with Fulfillment by Amazon and I will be assisting you today. I understand you are concerned with order 112-6022642-3145840 as the buyer has requested a return outside of the normal 30 day return policy. I also understand you are wanting to do what is right for the buyer but still have to keep your business in mind with the amount of refund you provide. In this case, as a goodwill gesture, I have requested a reimbursement of one months professional selling plan fees, which amounts to $39.99. This reimbursement will appear as "Subscription Fee Adjustment" and is currently showing in your Payments Report, found in the link below: https://sellercentral.amazon.com/gp/payments-account/view-transactions.html/ref=ag_pymtvtrans_cont_payments With this reimbursement, you are able to refund the buyer in full to keep him satisfied and you will not have to worry about negative feedback or an A-to-Z Claim. In regards to having the buyer return the item, that will be a business decision left up to you. As I believe I have addressed and solved your concerns for this inquiry, I will be resolving this case. It has been a pleasure serving you. Below, you will have the opportunity to complete a survey based on the assistance I have provided for this case. You will also have the opportunity to provide a comment regarding the service provided. We sincerely appreciate your time in doing this. โปรดแจ้งให้เราทราบว่าเราได้
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