Thank you very much for your reply and it's very nice working with you. I will close this case as per your confirmation. Please feel free to contact us whenever you need assistance.
In an effort to provide the best possible customer experience, Juniper is randomly sending out surveys after we close a case. If you receive a survey you will have a chance to provide valuable feedback to Juniper from a customer's perspective.
The response and rating you give to the survey is a direct reflection on how I was able to assist you with your case.
Please indicate your level of agreement or disagreement with each of these statements regarding your experience. definition of the scoring system is as follows:
Score 9-10=Satisfied/ Resolved
Score 5-8 = dissatisfied
Score 1-4 = Unresolved
The above score is only your rating for me. If you have any feedback or concerns about Juniper product or other prospective, you have below ways to let us know:
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1. Write your concerns in the comment column of the survey, Juniper will review all your feedback regardless of the score you give.
2. Send your feedback to my mail address: jayqi@juniper.net and I will take care of your concern. If it's out of my scope, I will escalate it to our higher level.
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All the documentation and file shared during the course of the investigation have been saved and available. In case you have further concerns regarding this case.