The Xerox Knowledge Sharing Centre was developed by IDEO’s environments and interaction design groups to showcase Xerox products and service offerings. It marks the first time that Xerox has a showroom on the ground floor accessible to the public, and its location at Park Avenue and 47th Street situates Xerox in a highly visible environment in which the brand can be promoted.
The space had to accommodate a range of visitor types and a variety of selling styles among a diverse sales staff. Consistent customer journey scenarios were developed which would leave the visitors with an understanding of the complexity of managing documents. Interactive exhibits serve to teach the unguided visitor about the history and future of documents as well as highlighting current Xerox development efforts. Demonstration rooms support the sales process through a range of sales tools, and briefing rooms provide space for large-scale presentations. The result is a dynamic, vibrant environment that supports a consistent brand message.