In anticipation of the various plans passengers may have upon arriving at their destination, the ANA Group sets out a policy focusing on “on-time arrival.” Under this policy, the entire Group has been working together with passengers to achieve on-time flight operations. For example, at Haneda Airport, in response to feedback from passengers saying that the directions were difficult to understand due to the airport's large size, we redesigned the boarding areas in four different colors in December 2013. By enhancing the visibility of guide signs with the use of color-coding in addition to letters and symbols, we have improved the convenience of our passengers, helping them get to their boarding gate more smoothly. This is just one example of how the ANA Group has been implementing improvement activities to enhance on-time flight operations based of customer feedback.