application service provider (ASP) 291
audit trail 313
benchmark 306
build or buy 293
business process outsourcing (BPO) 29
cloud computing 289
default 312
design prototyping 315
evaluation and selection team 299
evaluation model 303
fixed fee model 291
fourth-generation environment 316
fourth-generation language (4GL) 316
global outsourcing 292
help desk 297
horizontal application 293
in-house software 293
information center (IC) 297
Internet business services (IBS) 291
logical design 311
loose coupling 318
maintenance agreement 307
make or buy 293
managed hosting 291
middleware 289
.NET 287
net present value (NPV) 299
newsgroup 305
offshore outsourcing 292
outsourcing 290
parameter 312
payback analysis 299