Overall, how satisfied were you with your recent support experience?
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
Was your issue resolved by AppleCare Email support?
Yes
No
Don't Know
Agree or disagree: Apple's response(s) to my emails were timely.
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
I did not receive a response
Agree or Disagree:
Apple's email responses were relevant to my question.
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
I feel like Apple's support team understood my problem.
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
The email(s) I received from Apple were clear and easy to read.
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
The instructions I received from Apple were simple to follow.
Agree Strongly
Agree Somewhat
Neutral
Disagree Somewhat
Disagree Strongly
We read all customer comments. If you have any compliments, suggestions, or complaints to share , we invite you to use the box below:
Was your comment above a compliment, suggestion, or complaint?
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What operating system are you currently using?
Mac OS
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Unix/Linux
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No Response