ABSTRACT
In this paper, we will present a review about the orientat ion and navigat ion processes
considering the improvement of complex building’s design as main aspect to promote
the I nclusive Design in built environments. The Ergonomics and User-Centered Design
were considered as important issues during the architectural planning phase, as well as
the understanding of human behaviour during interact ion with unfamiliar complex
buildings. Some recent researches in wayfinding were analyzed in order to know what
have been done in this area. The Virtual Reality appears as an important method to
analyse people’s behaviour during interact ion with built environments. Therefore, the
potent ialit ies of Virtual Reality in wayfinding studies were also discussed.