Faulty merchandise
Products received already damaged or that manifest a patent defect are considered as faulty. AtelierOnWeb.com reserves the right to refuse unauthorised faulty returns.
In the event that a faulty return is accepted, AtelierOnWeb.com shall refund the purchase price for that garment, shipping costs and customs duties. In the event that the original shipment took place as a DDU, with duties and taxes paid at destination, such amounts shall be refunded if, included in the return package, the relevant documentation is sent to AtelierOnWeb.com.