Ontologies have been applied in previous research in
an attempt to improve software engineering (SE) toolswith computational
semantics. In addition, ontology models have been applied
to model and build supporting tools for IT service management
(ITSM) processes, including the formal modeling of service-level
agreements. Both the areas of concern share a common upper layer
of concepts, as certain software development activities in some cases
start from ITSM design needs or tasks. This suggests that existing
ontologies in both domains can be integrated, thus resulting
in enhanced semantic-aware process support tools, which crosscut
the two concern areas. This paper reviews existing ontology-based
models in the SE and ITSM domains and describes the main elements
of a mapping that enables their integration. Several concrete
cases in which that integration results in adding value to the processes
are reported. A case study that adopts the approach is also
described.