The service offering is considered in relation to the customer and community needs that define the market. There is a need to deliver sustainable public services; as one manager commented when discussing the mobile library service; ‘Can we find an added value, a more sustainable approach.’ (C). Sustainability in relation to service developments is also explicit in the documentation (D). Service priorities were observed being discussed at some length in team meetings (C). One manager highlighted the problem that there are ‘a lot of services to sustain.’ (C); and the services are very busy (C).