Dear Valued Guest,
First of all, we would like to take this opportunity to thank you for choosing Thai AirAsia.
AirAsia would like to advise your flight FD3426 schedule to depart from Chiang Mai (CNX) to Bangkok (DMK) during 29 March 2015 until 24 October 2015 is unfortunately been early retimed.
The new flight detail is as below:
NEW FLIGHT DETAIL
Depart Chiang Mai (CNX) : 03.50 PM (1550hrs)
Arrive Bangkok (DMK) : 05.10 PM (1710hrs)
In the event of such a flight rescheduled, you may also choose from the following options:
a) Move flight: Change to a new flight on the same route within 14 days without additional cost and subject to seat availability.
b) Credit shell: Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit shell is valid for 90 days after issuance.
c) Refund : Obtain a full refund within 30 working days.
Guest are advised to obtain Service Recovery Option on your own via FIS Link:
** Please check your AirAsia’s Notification Email which previously sent to you today and click to the provided link for select the Service Recovery Option Online by yourself**
Should you require assistance regarding the above, kindly visit our support channels listed below:
1. For any FAQ regarding AirAsia, please visit AskAirAsia
2. Submit your enquiry via our e-form
3. Live Chat (available via AskAirAsia when you login with your AirAsia member ID)
4. For localised assistance, please check Contact Us page on our website (this does not apply to Malaysia and Singapore)
We deeply apologize for any inconvenience caused.