We were concerned to learn that you received a container FN11516-410 Garlic Green Oleoresin batch 69203 out of rotation. Please accept our apologies for this incident.
On investigation it appears that at the time of packing one container of FN11516-410 Garlic Green Oleoresin batch 69203 was placed on hold pending an order but later released back to free stock, when the product was not required. In the meantime the remainder of the batch 69203 had been sold and the subsequent batch of FN11516-410 Garlic Green Oleoresin batch 69205 had been supplied to your company.
We adopt a strict first in first out procedure and the system correctly picked the one container of FN11516-410 Garlic Green Oleoresin batch 69203 for your recent order in priority to the remainder of batch 69205.
You have highlighted in recent months a few concerns with the FIFO operating process. Whilst the system is operating correctly, it is on occasion causing you issues due to transfer of stock from our other site and also other stock movements. In discussion with Customer Services, we propose to implement additional narratives to your orders to identify the correct batch to be picked, based on your purchasing history. Please be aware that we run each different pack size as FIFO so if you order a combination of packs you may get batches that appear out of sync but they are in fact within FIFO for that current pack size.
I trust you find the above to be a satisfactory explanation and corrective action plan, please contact me if you require more information.