Key functions include:
• Lead process improvement initiatives across Council Units, and in conjunction with suppliers, to
deliver efficiencies and benefits to internal and external customers
• Present findings and recommendations with confidence and communicating these to sponsors
and key stakeholders
• Challenge stakeholders to maximise opportunities from process improvement initiatives
• Promote and develop a continuous improvement culture across the business
• Champion the need and benefit by utilising a structured approach to business process
improvement.
• Identify improvement opportunities and manage improvement requests from the business
• Coach and support project team members in use of tools and methodologies
• Document and monitor business processes, business rules, metrics and standard operating
procedures as a result of improvement initiatives.
• Deliver process improvement training to staff
• Facilitate and provide specialist process improvement advice to business units via targeted
workshops to identify and resolve specific issues that are critically impacting business outcomes
and require urgent resolution