Organization Context: Prudential is one of the world's leading life insurance companies and is headquartered in the United Kingdom. In Asia we have operations in 12 countries with more than 13 million customers, offering a wide range of life insurance and savings products. We are looking for high-calibre individuals who share our vision, to join our future operations in Laos. We provide extensive training & development opportunities, and international exposure.
Check and verify policy application form of customer to make sure the application form is correct
Collect premiums (initial and renewal) from customers and Life Insurance Specialists (LIS)
Receive and follow up the requests of policy alterations e.g. address, telephone number, policy profiles etc.
Attend to and fulfill policy enquiries by customers and persuade customers to retain their policies
Receive documents for claims and others from customers, LIS.
Maintaining and updating information on the Prudential website to ensure the information are up to date and accurate
Fostering public relations through events such as customer/ anniversary days and through involvement in event initiatives
Preparing purchase order for CSPA team, if any
Documenting and sharing best practices and areas for improvement within the team as well as with other team members
Assist the manager in producing relevant Management Information (MI) reports.
Other duties as assigned.
Identify sales lead and refer customers or sales lead to the appropriate frontline sales e.g. sales desk or LIS