Dear Kubota-san and Parinya
Thank you for your support in the audit to NETH.
Based on our finding for the following, please kindly take the necessary action. If you have any concern on the finding and would like to discuss further, please discuss with TBTY or myself.
We will follow-up closely on the find below.
1.0 Non-Conformance X 2
- Require NETH to make a 5P report for this improvement
- After come out the counter measure report, TBTY will follow-up checking and ensure improvement within 3 months consistency output
2.0 Observation X 6
- Require NETH to take immediate action to improvement within 1 week
3.0 Continual improvement X 3
- Require NETH to take action within 2 weeks for closing the gap
1. Receiving Process
a. Finding 1 – Observation 1.0
i. There is a list of over print pallet id, there is no name and date stated on the form when the cases has happened
ii. There is no task to carry out to investigate or close the case of reason why it was over print.
iii. Please kindly work out the counter measure for this
b. Finding 2 – Continual improvement 1.0
i. Irregularity Report for Damage Cargo from factory
ii. There is no proper update of the documentation for the last case happened in 09/2014, although there is an email communicate to close the case from TBTY
iii. Please kindly work out the monthly schedule to close the case with TBTY
c. Finding 3 – Continual Improvement 2.0
i. On the irregularity form on work instruction for damage handling
ii. The actual form for reporting irregularity closing authority is different in the work instruction
iii. Please kindly update the work instruction Close by NETH or Closed by Authorized Personnel
d. Finding 4 – Observation 2.0
i. There is a training records on various training, the training was signed by the trainee
ii. But the Trainer did not stated the date and time and signed off by Trainer
iii. Please ensure Trainer signed off and put the date and time for the training
2. Location Control
a. Inner Box on the Shelf – Continual improvement 3.0
i. Inner box on the shelf is not put in the tidy manner
ii. Some inner box may has the risk of drop down and caused damage during the picking process
iii. Please kindly ensure to carry out the same process as NES to carry out tidy process to all inner box after picking
b. Damage LM Inner Box – Observation 3.0
i. Found 2 LM products carton that is in damage at the corner
ii. There is no evidence show that it was continue to process during receiving or damage during the picking or shelving
iii. Please report irregularity to TBTY for this 2 carton
c. Inner Picking – Observation 4.0
i. Based on the Inner Picking Work Instruction that inner picking carton must strike off the lower parts of the 7x3 label barcode
ii. Found on the inner box on the shelf that it was not strike off, but write the quantity on the pallet id label
iii. Please improve on this and follow the instruction.
3. Picking Process
a. Trolley - Observation 5.0
i. After picked trolley and completed labelling trolley are not located at the designated area
ii. There may be a confusion of which task has complete and incomplete
4. Labelling Process
a. Pasting label – Non Conformance 1.0
i. Found there is multiple Sales order file with labels on the desk while the operator continue to work on one job
ii. Based on Taiyo Yuden Policy, One Desk One Job
iii. Current process found on all the labelling counter is not following
iv. There is also no incomplete, work in progress and complete segregation of the task at the labelling table
v. Chances of mixing label is high, NETH need to work out this process to ensure compliance to Taiyo Yuden’s Policy
5. Packing Process
a. Pack into Outer Cartons – Observation 6.0
i. Found that 1 reel inner box was put into 6 inner box size Outer cartons
ii. A smaller size outer carton should be used to save packing material and also a smaller truck can be used for delivery
iii. Found that Canon has 3 pallets, if smaller outer carton are use. There will only has 2 pallet outer carton
iv. 2 pallet size cartons can fit into 4 wheeler instead of 6 wheeler truck
v. This will help TBTY to save cost on transportation
b. Maintenance on Weighting Scale, SATO printer and Temperature/Humidity Device – Non Conformance 2.0
i. There is no calibration carry out on the device based on the date
ii. It was highlighted for the past 2 audit and there is still no action to improve on this hardware maintenance