3.1.1. Importance of decision areas
In Table 2, we report the self-stated importance of each of the decision areas to the company, classified by type of firm (B2B, B2C, both B2B and B2C, and total). Overall, pricing management is rated the most important (aggregated across types of firms), while promotion management is rated the least important. However, there are notable differences across B2B and B2C firms. Managers of B2B firms consider pricing management to be the most important decision area, followed by customer/market selection and product portfolio management. Managers of B2C firms consider brand management and new product management to be the most important decision areas.