- accuracy of student balance by minimizing unknown and monitor no ID. Such as record student payment within 24 hours, can tie to bank statement easily for reviewer, and no ID cannot be older than 1 month, etc.
- Improving Student interaction in fee waiver, and refund. Such as proposing standard process and forms. Setting timing on communication of the processes and managing expectation of it.
- Setting communication and coordinationg with registrar, admission, academic and other departments on input and output that are expected from our department. This may include responding with 48 hours, etc. and how to keep track of each enquiry process.
- May look into accuracy of the pricing and information on Vision Net. Such as validating information every semester, etc.