ERP can be the means for business-process reengineering, increasing flexibility and
responsiveness by breaking down barriers between functional departments and
reducing duplication of effort. An ERP system as a whole can provide the organisation
with central availability of information, and hence effective and efficient provisioning of
accurate data, communication and service to all customers. A good ERP system can
provide businesses with powerful competitive advantage, including increased revenues
(Petrissens, 1998).