The ‘Open Door’ project, originally commissioned by North East Lincolnshire Primary Care
Trust, represents an attempt in this direction. A core principle was to reframe the problem
and explore potential solutions via high levels of user input in design. It focused on
vulnerable people who typically do not access mainstream or traditional health services on
the basis that if the needs of this group were satisfied then the resulting model would also be
inclusive of ‘mainstream’ needs. The groups involved were