Experiential knowledge assets
Experiential knowledge assets consist of the shared tacit knowledge that is built through shared hands-on experience amongst the members of the organisation, and between the members of the organisation and its customers, suppliers and affiliated firms. Skills and know-how that are acquired and accumulated by individuals through experiences at work are examples of experiential knowledge assets. Other examples of such knowledge assets include emotional knowledge, such as care, love and trust, physical knowledge such as facial expressions and gestures, energetic knowledge such as senses of existence, enthusiasm and tension, and rhythmic knowledge such as improvisation and entrainment.