The ANOVA analysis comparing the expectation of
tourists with different purpose of stay, discovered that the
customers of group travelling, individual traveling and
personal business scored the expectation on housekeeping
service quality in the highest scale, while, the guest with
group business purpose set the scoring differently. The
customers with the purpose ofgroup business had an average
score on overall expectation less than other purposes but paid
more atteniion into the tangible dimension. Therefore, the
group busine.ss people present another challenge for the
business hotels development.