VPN connecting is not a big deal since you might not dealing with the right person of ISD.
If I'm not wrong I used to given the telephone number of 24*7 of Helpdesk to Khun Ramesh and you, the team viewer password number r is must needed by Helpdesk for our each PCs to enable them to get into the PCs as normal practice ,surely we've to help them whenever ISD reinstall VPN since PCs may need to restart and turn on by manual sometimes.
Will look after the case if I can reach airport tonight.