Please be informed that Ms. Sriwarin is in HK now.
Refer to the below email. Please call Ms. Sriwarin at 2521-2260 for a voice log to confirm the exchange anytime when you are ready. Anyway, if we cannot exchange due to the account is blocked, please let me know.
Regarding our account is blocked. Is there anything else we need to do except for sending you the IPQ form? Please give me advice.