(Intangibility) means that consumers can not see, hear, feel, taste or smell, making it impossible to try out the product before making a purchase, such as surgery. The passenger on the plane And hotel stays These consumers do not know the results of the service until the actual surgery. Getting Real And stay really Allow consumers to seek out what is indicative of the quality of service (Service quality), such as physical searches. Service information brochure, website reviews to give yourself the confidence to use the service.
The (Intangibility) consumers can not monitor or evaluate before purchasing it. As a result, consumers are faced with uncertainty or risk. In deciding the company's services. Therefore, companies must demonstrate the potential to reduce the risk to consumers. By trying to add something tangible to consumers through the Service. And developing a strong brand. So buyers can buy faster, for example.
The need to build confidence and comfort to those who come in contact.
Employees must be provided with the knowledge, skills and expertise. The dress has a gentle personality suitable for eloquence beaming faces an impression on customers.
Office equipment has to be modern, efficient communications, including advertising material and documents. Must comply with the services offered. And in accordance with customer
The brand name, the logo must be unique, easily recognizable.
The price must be reasonable The level of service